Because Quality Matters cares about your business our consultants will work in collaboration with you to improve the areas of your business that can deliver efficiencies and effectiveness by developing management systems or adding improvements to existing systems. We are based in the Perth Metro area.

We can also provide advice and assistance in:

  • Developing policies and procedures
  • Setting targets and objectives
  • Data analysis & evaluation tools
  • Conducting gap analysis or internal auditing
  • Developing process and value stream maps
  • Reviewing budgets or development of new budgets
  • De-mystifying the ISO standards
  • Developing and delivering of in-house training courses for management and staff

ISO 9001: 2015 | Quality Management Systems

ISO 9001 is the parent of many other management systems. It provides a framework for a Quality Management System (QMS) that is recognised internationally. Its aim is to improve customer satisfaction and is achieved by implementing business process controls which have a direct effect on the quality of the products or services offered. A QMS will allow your organisation to continually monitor and manage quality across all operations.

Get a QMS in 4 steps

  1. Learn about ISO 9001 and what it can do for your business
  2. Implement an ISO 9001 system
  3. Gain certification for your QMS
  4. Maintain your system to ensure compliance and continual improvement

Quality Matters can assist your organisation to meet the ISO 9001:2015 standard with a system that is developed to suit your business type in any, or all, of the above steps. We can help you plan the processes, identify how they relate to each other, set achievable business goals, make improvements and monitor the procedures. ENQUIRE NOW

Quality Management Systems

OHSAS 18001:2007 | Occupational Health & Safety Management Systems

OHS Management Systems

OHSAS 18001 is an Occupation Health and Safety System for health and safety management in your workplace. Its intent is to help organisations control occupational health and safety risks. It was developed in response to widespread demand for a recognised standard against which to be certified and assessed.
Implementing an Occupational Health & Safety Management System (OHSMS) can assist in the decrease of work-related injuries, prevention of accidents and improve your business productivity.
If your company delivers poor performance in Health and Safety, you could face excessive costs and you may even have downtime. An OHSMS protects you and your employees by helping you identify and control health and safety risks. It also ensures that your business practices are in compliance with relevant legislation.
Quality Matters can assist your organisation to meet the OHSAS 18001 standard with a system that is developed to suit your business type. We assess important areas of your operations, aiming to mitigate risks and reduce health and safety risk to employees. Talk to us today to find out how we can help you.

ISO 14001: 2015 | Environmental Management Systems

The ISO 14001 standard for an Environment management system (EMS) is a tool your business needs to monitor, identify and manage environmental aspects and impacts.  It focuses on minimising environmental liabilities, complying with relevant environmental laws and regulations and sets a framework for improving your environmental footprint.

An EMS allows your business to continually ensure that issues or factors pertinent to the environment aren’t overlooked and can increase profit through more efficient operations. Additionally, you can become a supplier of choice to others, for adopting ISO 14001 provides a continuous improvement model of environmental practices.

Quality Matters can assist your organisation to meet the ISO 14001 standard with a system that is developed to suit your business type. We will help you in identifying, prioritising and managing all your environmental risks. Contact us now to find out how we can help you.

Environmental Management Systems

ISM Code (2014) | International Maritime Safety Management

IMO Management Systems

The International Safety Management (ISM) Code is an international standard for the safe operation of ships and for pollution prevention. Chapter IX of the International Convention for the Safety of Life at Sea (SOLAS) requires compliance with the ISM Code. In 1998, the ISM Code became mandatory for three types of vessels, regardless of the date of construction:
1. Passenger ships including passenger high-speed craft on international voyages, not later than July 1, 1998.
2. Oil tankers, chemical tankers, gas carriers, bulk carriers and cargo high-speed craft of 500 gross tonnage and upwards on international voyages, not later than July 1, 1998.
3. Other cargo ships and mobile offshore drilling units of 500 gross tonnage and upwards on international voyages, not later than July 1, 2002.
The ISM Code requires that safeguards be established against the safety and pollution risks involved in shipboard operations, while giving the flexibility to develop and tailor a safety system to an owner’s/ship manager’s specific operation while complying with regulatory requirements. Responsibility for this is placed firmly on the companies charged with the ship’s management
The objectives of the ISM Code are to ensure safety at sea, prevention of human injury or loss of life, and avoidance of damage to the environment, in particular, to the marine environment, and to property.
Quality Matters can assist your organisation in implementing the ISM Code with a system that is custom tailored to your specific requirements and will ensure compliance with all mandatory regulations and that codes, guidelines and standards recommended by IMO and others are taken into account. Give us a call to see how we can help you.


The National Standard for Commercial Vessels (NSCV) Part E requires all operators of commercial vessels of Classes 1, 2 and 3 to have and implement a Safety Management System (SMS).

The Safety Management System should be comprised of the following components:
1. General.
2. Safety and Environment Policy.
3. Company Responsibilities and Authorities.
4. Designated Person DP.
5. Master’s Responsibility and Authority.
6. Resources and Personnel.
7. Operational Procedures.
8. Emergency Procedures.
9. Reporting Accidents/Incidents.
10. Maintenance and Recording.
11. Documentation.
12. Review and Evaluation.

Here at Quality Matters we can help you satisfy your obligations and assist in creating an SMS for your business and vessels. Contact us now to discuss your requirements.

NSCV Management Systems


SOR Management Systems

Emergency Preparedness, Crisis Management, Business Continuity and Resilience are tightly interconnected and matter tremendously in today’s world. Being able to manage significant disruption is of increasing importance.
So what is Resilience? In a nutshell it is the ability of an organisation to identify threats to it and reduce them; the ability to deal with difficult situations and events in a timely and efficient manner; and the ability to keep delivering key product throughout and to return to normality afterwards.
Previously each of part of a resilience strategy were underpinned by separate National and International Standards, as is the concept of Organisational Resilience itself. Now, however, a new international standard, 6900-1 International Resilience Standard 2016 brings together all the mandated content, guidance and best practice from all the relevant standards into one document. This new international standard further simplifies things by highlighting only the key areas from each of the source documents so that you do not suffer from information overload or carry out nugatory work.
Contact us today for assistance with developing of plans or audit advice.